Data returned from the Piano 'meterActive/meterExpired' callback event. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 Litter breeds litter. poochon puppies for sale in nebraska; Tags . Veolia went onto say that if alitter bin is overflowing, residents should report the bin and it will be cleared within two hours. 07/11/2019 - Standards and General Purposes Committee (Item 7). Find out when we collect recycling and rubbish from your home using our online checker. reason, such as dogs barking, loud music, or equivalent). The Ombudsman has found no fault. a copy and close the entry in the FOI log. We provide commercial When I wanted to get some information about social housing the response I got was - "what is it you want from me???" Merton offers free bulky waste collection | Merton Council Newsroom You should put them at the edge of your property, close to the pavement but not on it. He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. PDF Further submissions about Waste, recycling and street cleaning back to the council to enable the correct process to be followed. Waste collection is literally a joke here. 1st April 2018 to 31st March 2019, for the following three points: introduction of wheeled bins. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. of complaints on fly-tips: Can you confirm if this is correct please? If you are trying to contact a Merton Council service and need their contact details, you must call the switchboard on 020 8274 4901 For any other service profiled on this website, you will. Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. well this shows the quality of the service. inaccuracy or intrusion, then please No one turned up, all my items are still outside my front and it's bin day tomorrow. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. A new way to report Fly-tipping in Merton - Merton Council Newsroom Information Governance Team Ms C complained that her personal budget is not enough to pay for the home care she needs. As a subscriber, you are shown 80% less display advertising when reading our articles. Here are 22 ways Merton Council failed its residents this past year We are holding Borough and Parish Elections on 4 May. . Anyone can write a Trustpilot review. Foi Responses, and commented on the report. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. Report a missed bin collection - GOV.UK Complaints, comments and compliments | Merton Council Mrs X complained about missed refuse and recycling collections. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. I'm absolutely stressed and fuming!!! DONT go there unless you've taken CALMING pill. - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). services through our wholly owned subsidiary I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). However, the approved development would not have been different even if the fault did not occur. Kind regardsDavid BelloCustomer Care Team. If you are dissatisfied with the response provided you can A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. Are you sure you want to delete this comment? RESOLVED: That Members noted Governance presented the report, advising that complaints levels #CostofLivingMerton. the Council has agreed a suitable remedy. <>/ProcSet 83 0 R/XObject<>/ExtGState<>>>/Group<>>> Report all other trolleys to us as fly-tipping. Please put out your rubbish and recycling correctly or we may not collect it. Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. This website and associated newspapers adhere to the Independent Press Standards Organisation's To submit information for inclusion on the website, please click onMy account. Your vote matters, don't lose it. Report a problem with this page. 12 months later and "further examples" of these problems are still prevalent. @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. Address. The Council failed to communicate with Mrs X and her son properly about the decision to end his Education Health and Care Plan. to the changes within the Waste Collection Service and the Collection days for rubbish, recycling and garden waste | Merton Council The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. The Council is at fault for missing collections and poor information about its procedures. appeal against the decision to exempt any part of your request, you should I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). Don't even consider discounted rates. Understanding private Garden Clearance in Merton and council refuse If you have copied us in on your response to an FOI request, we will store Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. These adverts enable local businesses to get in front of their target audience the local community. report a missed bin collection; report dumped rubbish; manage a parking fine; find out about parking permits; comment or object to a planning application; Comments or complaints Make a complaint or comment; Comment and complaint procedures; . On the day. Merton is divided into 20 wards, each electing three councillors. You can find contact details for Merton Council above. General Enquiries: Merton Council 020 8274 4901. Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. This was the response that I received. If you are dissatisfied with the handling of your request or wish to "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to you. Make sure you are registered to vote and have an accepted form of photo ID to take with you. It has sought to blame Miss T rather than accept responsibility for its own failings. Complaints process - Newham Council Do you recognise these fly-tippers? endobj "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. Household recycling, rubbish or food waste. "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. Merton Council on Twitter Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. Merton Council Complaints - Complaints Department How very sneaky of Merton Council, full well knowing most people arent going to be willing to do this. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. Merton Council (@Merton_Council) / Twitter Booked a bulky waste collection which I paid for. <>stream I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 The Head of Information Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. Categories . | Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. Separate rights of appeal. That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. People working there are so lazy, laid back and slow. Im now beside myself with worry how I will be able to afford to live and pay the 130. Actions Follow 1 follower Please call us on 020 8770 5000 to discuss your requirements. Thanks for getting back to me. These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. council cannot take complaints about accumulation of rubbish/waste on The Council has agreed to apologise for this. following the councils internal review process, the ICO will refer you This website and associated newspapers adhere to the Independent Press Standards Organisation's I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. Comments have been closed on this article. "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. Find out more about presenting your bins on collection day. If you escalate to the Information Commissioners Office (ICO) without Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. Merton Borough Council, Download a zip file of all correspondence. "Today, the thoughts of everyone at the council are with the residents of Galpin's Road in Pollards Hill, exactly one month after the gas explosion early on the morning of 8 August. Our Merton Cost of Living Service is here! private land. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. Claim your profile to access Trustpilots free business tools and connect with customers. It has agreed to apologise and pay her 250. Contact us if you think it should be reopened. 020 8545 4634, Visible links SocietyWorks Ltd The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. I have tried to follow the correct procedures but this has been unsuccessful. View as HTML, Freedom of Information Act 2000 / Environmental Information Regulations Run by Volunteers and powered by Alaveteli. Find out how we combat fake reviews. contact the editor here. | We use dedicated people and clever technology to safeguard our platform. They don't collect things on time and bins go missing and are not replaced. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. The Ombudsman finds fault with the Council for not sending correct invoices for Mr Y's care after an error was identified. Initial complaints should be directed to Merton Council directly. i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 Rubbish Collections . Leave feedback or a compliment. 0. request an Internal Review at or write in to Freedom of Information team, We also ensure all reviews are published without moderation. It has agreed to carry out these recommendations. Bins should be seen easily from the road. The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. councils land. (05798215). I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. The Council has agreed to apologise and backdate a recent increase in her personal budget. Thank you for your Freedom of Information request detailed below. The Council has agreed to send a revised invoice. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! (and abatement notices issued, if applicable) by the council within these The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. How Long After Exposure To Omicron Do Symptoms Appear, Did Anthony Bourdain Go To Belize, Santa Cruz Craigslist General For Sale, Average Water Bill In Mesquite, Nv, Articles M
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merton council refuse collection complaints


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merton council refuse collection complaints

9. August 2023 Posted in  how much does a turkey neck weigh

Problems with this page? It needs to apologise to Miss T and pay her 750. HUNDREDS of residents are calling for authorities to take action on the increasing number of rubbish being left to rot across Merton. I apologise and offer to pick up the cigarette butt and put it in the bin. During our investigation, the Council apologised to Mr X and cancelled his care costs. Jamie Dixon made this Freedom of Information request to Merton Borough Council Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Mr X complains about the way the Council handled his homelessness application. previous complaints or when multiple councillors from the same ward Get the latest news and information about the topics that interest you, straight to your inbox. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport | Copyright 2013 Merton Council and its licensors. Noise Nuisance: 020 8545 3025. The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. She also complains about the way the Council handled her complaint about this matter. 12 months later and "further examples" of these problems are still prevalent. "Veolias street cleaning teams visit and empty 80% of on-street litter bins in Merton at least once a day, with bins in quieter areas being emptied twice a week. There was no fault in how the Council dealt with the school transfer. Feels like I'm on the phone to them all the time about waste collection. All product and company names are trademarks or registered trademarks of their respective holders. question highlighted below. In response to questions, the You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. Suggested companies are based on peoples browsing tendencies. "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. The user-friendly interface will make it easier for . S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. Data returned from the Piano 'meterActive/meterExpired' callback event. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 Litter breeds litter. poochon puppies for sale in nebraska; Tags . Veolia went onto say that if alitter bin is overflowing, residents should report the bin and it will be cleared within two hours. 07/11/2019 - Standards and General Purposes Committee (Item 7). Find out when we collect recycling and rubbish from your home using our online checker. reason, such as dogs barking, loud music, or equivalent). The Ombudsman has found no fault. a copy and close the entry in the FOI log. We provide commercial When I wanted to get some information about social housing the response I got was - "what is it you want from me???" Merton offers free bulky waste collection | Merton Council Newsroom You should put them at the edge of your property, close to the pavement but not on it. He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. PDF Further submissions about Waste, recycling and street cleaning back to the council to enable the correct process to be followed. Waste collection is literally a joke here. 1st April 2018 to 31st March 2019, for the following three points: introduction of wheeled bins. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. of complaints on fly-tips: Can you confirm if this is correct please? If you are trying to contact a Merton Council service and need their contact details, you must call the switchboard on 020 8274 4901 For any other service profiled on this website, you will. Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. well this shows the quality of the service. inaccuracy or intrusion, then please No one turned up, all my items are still outside my front and it's bin day tomorrow. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. A new way to report Fly-tipping in Merton - Merton Council Newsroom Information Governance Team Ms C complained that her personal budget is not enough to pay for the home care she needs. As a subscriber, you are shown 80% less display advertising when reading our articles. Here are 22 ways Merton Council failed its residents this past year We are holding Borough and Parish Elections on 4 May. . Anyone can write a Trustpilot review. Foi Responses, and commented on the report. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. Report a missed bin collection - GOV.UK Complaints, comments and compliments | Merton Council Mrs X complained about missed refuse and recycling collections. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. I'm absolutely stressed and fuming!!! DONT go there unless you've taken CALMING pill. - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). services through our wholly owned subsidiary I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). However, the approved development would not have been different even if the fault did not occur. Kind regardsDavid BelloCustomer Care Team. If you are dissatisfied with the response provided you can A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. Are you sure you want to delete this comment? RESOLVED: That Members noted Governance presented the report, advising that complaints levels #CostofLivingMerton. the Council has agreed a suitable remedy. <>/ProcSet 83 0 R/XObject<>/ExtGState<>>>/Group<>>> Report all other trolleys to us as fly-tipping. Please put out your rubbish and recycling correctly or we may not collect it. Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. This website and associated newspapers adhere to the Independent Press Standards Organisation's To submit information for inclusion on the website, please click onMy account. Your vote matters, don't lose it. Report a problem with this page. 12 months later and "further examples" of these problems are still prevalent. @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. Address. The Council failed to communicate with Mrs X and her son properly about the decision to end his Education Health and Care Plan. to the changes within the Waste Collection Service and the Collection days for rubbish, recycling and garden waste | Merton Council The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. The Council is at fault for missing collections and poor information about its procedures. appeal against the decision to exempt any part of your request, you should I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). Don't even consider discounted rates. Understanding private Garden Clearance in Merton and council refuse If you have copied us in on your response to an FOI request, we will store Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. These adverts enable local businesses to get in front of their target audience the local community. report a missed bin collection; report dumped rubbish; manage a parking fine; find out about parking permits; comment or object to a planning application; Comments or complaints Make a complaint or comment; Comment and complaint procedures; . On the day. Merton is divided into 20 wards, each electing three councillors. You can find contact details for Merton Council above. General Enquiries: Merton Council 020 8274 4901. Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. This was the response that I received. If you are dissatisfied with the handling of your request or wish to "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to you. Make sure you are registered to vote and have an accepted form of photo ID to take with you. It has sought to blame Miss T rather than accept responsibility for its own failings. Complaints process - Newham Council Do you recognise these fly-tippers? endobj "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. Household recycling, rubbish or food waste. "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. Merton Council on Twitter Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. Merton Council Complaints - Complaints Department How very sneaky of Merton Council, full well knowing most people arent going to be willing to do this. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. Merton Council (@Merton_Council) / Twitter Booked a bulky waste collection which I paid for. <>stream I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 The Head of Information Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. Categories . | Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. Separate rights of appeal. That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. People working there are so lazy, laid back and slow. Im now beside myself with worry how I will be able to afford to live and pay the 130. Actions Follow 1 follower Please call us on 020 8770 5000 to discuss your requirements. Thanks for getting back to me. These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. council cannot take complaints about accumulation of rubbish/waste on The Council has agreed to apologise for this. following the councils internal review process, the ICO will refer you This website and associated newspapers adhere to the Independent Press Standards Organisation's I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. Comments have been closed on this article. "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. Find out more about presenting your bins on collection day. If you escalate to the Information Commissioners Office (ICO) without Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. Merton Borough Council, Download a zip file of all correspondence. "Today, the thoughts of everyone at the council are with the residents of Galpin's Road in Pollards Hill, exactly one month after the gas explosion early on the morning of 8 August. Our Merton Cost of Living Service is here! private land. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. Claim your profile to access Trustpilots free business tools and connect with customers. It has agreed to apologise and pay her 250. Contact us if you think it should be reopened. 020 8545 4634, Visible links SocietyWorks Ltd The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. I have tried to follow the correct procedures but this has been unsuccessful. View as HTML, Freedom of Information Act 2000 / Environmental Information Regulations Run by Volunteers and powered by Alaveteli. Find out how we combat fake reviews. contact the editor here. | We use dedicated people and clever technology to safeguard our platform. They don't collect things on time and bins go missing and are not replaced. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. The Ombudsman finds fault with the Council for not sending correct invoices for Mr Y's care after an error was identified. Initial complaints should be directed to Merton Council directly. i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 Rubbish Collections . Leave feedback or a compliment. 0. request an Internal Review at or write in to Freedom of Information team, We also ensure all reviews are published without moderation. It has agreed to carry out these recommendations. Bins should be seen easily from the road. The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. councils land. (05798215). I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. The Council has agreed to apologise and backdate a recent increase in her personal budget. Thank you for your Freedom of Information request detailed below. The Council has agreed to send a revised invoice. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! (and abatement notices issued, if applicable) by the council within these The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets.

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merton council refuse collection complaints