BBB is here to help. In addition to this Terms and Conditions Agreement, please see our privacy policy for our policies regarding privacy, which is incorporated herein by reference (Privacy Policy). Policies listed for specific locations supersede these Recreation.gov site-wide policies. You further agree that none of your communications with or through the Site will infringe upon the rights of any third party or contain defamatory, libelous, abusive or obscene material. They said we could leave and they would text us. We provide tools and tips to discover He insulted us, and the manager and did nothing to help. set aside a space to accommodate your group, Jon Rahm just broke the PGA Tour single-season money record. water hookups, reservation or other fees are not eligible for a discount. Topgolf Ask the community To reserve 2 bays for a party is $760 (p.m.), with a minimum food/bev purchase of $400 (Included). How many people can play at once? If you've never been to one and become a member, the Topgolf membership fee is just $5 . We have nothing to do with them or them with us." that apply to most locations. over a year ago Answer 8 answers Attraction representative Meander742534 0 Votes This is correct. It costs $20 per person for two hours. Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Memphis, Tennessee Is the reservation fee separate from the bay rental fee? of departure. Yep. The $7.99 reservation fee is non-refundable. Fees Relating to your Payment Card. Speaking to her she had no answers and said hey are a "new" facility and don't have all their process down like older Top Golf venues. As a matter of policy, BBB does not endorse any product, service or business. They are not part of the TopGolf business operation. Party not dropping in. Be sure to review this Terms and Conditions Agreement periodically for updates, as your continued use of the Site signifies your acceptance of any changed terms and conditions set forth in this Terms and Conditions Agreement. They have rules. This can be made directly through your Pro. Fees vary by location and/or activity. Separate fee for the reservation. It is one of the few places that not only offer a safe and fun place for families to go, but it can also cater to a wide range of other customers. However, you may lose out on your refund if: You do not cancel at least 24 hours before your reservation Recreation fees vary by location and/or activity. Oh, yeah. Specialties: At Topgolf, our goal is to help you create unforgettable experiences with friends and family. That is correct. Here are 8 tips for writing great reviews. There are even packages that combine coaching and gaming in one price. You agree that none of your communications with or through the Site will violate any applicable local, state, national, international or other law. TOPGOLF UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CORRECTNESS, ACCURACY, RELIABILITY OR CURRENCY OF SUCH INFORMATION. locations. I need to cancel/refund my Fast Track booking. The event itself was fun, service not so much, not telling you important details not cool. Mhairi. How BBB Processes Complaints and Reviews. 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The new Topgolf facility in Fort Myers fully opens Friday morning. They didnt care. We added on additional time to do more rounds but ended up leaving 30 minutes early. However, there are some customers who have reported having problems canceling their reservations with this company. Thank you so much for taking the time to leave us this feedback. If a customer wants to switch dates that are entirely outside of the original reservation dates, there is This means that it costs half of the regular price to use a bay for one hour. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Business Profile Topgolf Public Golf Courses Multi Location Business Find locations Contact Information 8750 N. Central Expressway Suite 1200 Dallas, TX 75231 Get Directions Visit Website. . Mel P. An employee stole our chair. The course looks like a video game, more people dress up and the prices go up. To get started, simply follow these steps: In addition to helping you cancel your Topgolf reservation, DoNotPay can also help you cancel your order or reservations that were made at other establishments. Top Selling Tours & Activities in and around Myrtle Beach, Zipline & Aerial Adventure Parks, Climbing Tours. The holder of the pass must occupy the site for which the discount is applied. Reservation transactions will The paragraphs entitled Intellectual Property, Disclaimer of Warranty and Limitation of Liability, Feedback and Submissions, Additional Terms, and Governing Law and Jurisdiction shall survive termination of this Terms and Conditions Agreement for any reason. We love Top Golf- always good family fun. Normally, 1 bay costs $45 (So $90). Terrible customer service. Just curious why is the $50 reservation fee not put towards game play? Cancellations can be made online or by calling our Customer Call Center at (800) 444-PARK (7275).This service is available 7 days a week, from 8 a.m. to 6 p.m. PST (except New Year's Day, Thanksgiving Day and Christmas Day). Hi Jen, We booked for 5 people and 5 chairs in advanced for 2 hours, the employee and the manager did nothing to resolve the issue and help us, and the employee took a chair directly from us, after paying nearly $165 dollars. They would not accept my TopGolf gift cards and ignored my TopGolf membership card. Below is the information about is topgolf reservation fee refundable . For example, total costs = $25 reservation fee + $45 rental fee = $70 for 6 people to play for one hour. This is to help ensure that you show up at your scheduled time. BBB Business Profiles may not be reproduced for sales or promotional purposes. I am the only one who was fifteen, and it ruined it for me and everyone else in my friend group. reservation. Please share more information about your visit at www.topgolf.com/support-ta, so we can connect you with a manager to discuss further and invite you back! You can cancel a Topgolf reservation by calling the facility where the reservation was booked. over a year ago Reviewed this attraction Sharmin55 Birmingham, Alabama The kids were so patient thank goodness! Make the most of your play time with the free Topgolf App. Topgolf originally opened in the UK in 2000. Fun time with the family on a hot day. The staff is very nice and helpful and every time I go I know that I'm going to have a good experience. The app is a snap. Topgolf is not responsible for any submission on its social media pages, including but not limited to Facebook and Twitter, which feed into the Site. Topgolf is more expensive than traditional driving ranges, which is understandable. There is no change fee if a customer extends or shortens a reservation, as long as the change includes dates So I purchased my gift cards $700 worth and went in on a Sunday. Nice staff, very helpful, but woefully overpriced. Remember: its only fun until someone loses perspective, which isnt apt to happen. Some of the Topgolf locations that can be found in the US include: Topgolf offers several bays that can hold up to 6 people per bay. You must keep intact all copyright, trademark and other notices contained in your personal copies. Is the reservation fee separate from the bay rental fee? You agree to bring any and all actions within one year from the date the cause of action first occurred and that actions brought after this date will be forever barred. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Customers may notify the call center to request a refund of remaining unused nights. This is a multi-location business. reservation information on individual facility pages for those policies and procedures that pertain to specific I gave an event for my spouse, he enjoyed himself because he loves golf. 2023 Trustpilot, Inc. All rights reserved. BBB Business Profiles generally cover a three-year reporting period. But already, Eddie Parisi, the director of operations at the golf entertainment venue that has been taking walk-ins since. They told me specifically "we are not affiliated with TopGolf. Expiration Date and Refusal of Charges to Your Payment Card. This English-language Terms and Conditions Agreement is Topgolfs official agreement with users of this Site. Going to Topgolf can be a lot of fun, but the costs change with Topgolf locations in different locations, particularly in Las Vegas on the Strip. However, because of its popularity, it now has over 70 different locations, with more expected to come in the future. Unethical and wrong! Golf balls & clubs are included. If any clause or provision set forth in this Terms and Conditions Agreement is determined to be illegal, invalid or unenforceable under present or future law, the clause or provision shall be deemed to be deleted without affecting the enforceability of all remaining clauses or provisions. We were told over the phone no reservations were being taken that day and that we needed to come in person to check-in. Pass discounts only apply to the recreation (or use) fee for the facility. All the $25.00 does is moves you to the top of the list when you arrive. We visited the Topgolf venue in Las Vegas and had a fantastic time. Here's how much a trip to Topgolf may cost you:-Topgolf's website says, in most locations, it costs $25 to play per hour, per bay--which can fit up to six people--before noon. The cost of Topgolf varies depending on the location, time of day, and the number of people in your group. Located at 780 Logan Avenue North, Renton, Washington. Information provided by various external sources. Management has even less of an idea. The cost was high but we found it to be well worth the money. If you access this Site from outside the United States, be advised this Site may contain references to products and services that are not available or are prohibited in your country. There is no change fee if the customer wants to switch sites that are the same price with the same reservation Sometimes we post sponsored content from this account, and it is labeled as such. + 3 membership fee. appear on customer's credit card statements as "Recreation.gov 877-444-6777 NM". You shall not submit or otherwise publish through such social media pages any content which libels, defames or invades privacy, or is obscene, pornographic, abusive, or threatening; infringes any intellectual property or other right of any entity or person, including, but not limited to violating anyones copyrights or trademarks; violates any law; advocates illegal activity; or advertises or otherwise solicits funds or is a solicitation for goods or services (collectively Non-Approved Material). We had waited 2 and half hours.We ordered food and the food was sitting on the side while staff member were talking. For the 30 days immediately following the suspension day, Topgolf may attempt to charge the Payment Card the periodic membership fee every 10 days. Please allow 2-3 working days for the refund to reach your bank account. Topgolf International, Inc. (hereinafter referred to at times as Topgolf, Company we or us) welcomes you our websites (collectively, hereinafter referred to at times as the Site). They had a choice for a refund and when to reschedule. This fee Golf club rental is free. You agree that Topgolf has the right, but not the obligation, to display and use your name, likeness and other personal information submitted by you with the submission. You agree not to affect/interrupt or to attempt to affect/interrupt the operation of this Site in any manner. :), This is the version of our website addressed to speakers of English in the United States. more. Enjoyed golf and lunch - Devin our server was great!! They brought in two lower chairs, but it was very difficult for us to talk together. Fans were on and blowing. They fail to advise you that the left over hot food youve paid for in advance cant be taken away. If you are making a reservation choose a freetime slot not the $25.00 reservation charge. Food and beverage service was 40 min delays or forgotten about all together. No delay or failure by Topgolf to enforce any of these Terms and Conditions Agreement shall constitute a waiver of any of our rights under this Terms and Conditions Agreement. However, in no event shall the aggregate liability of Topgolf or any affiliate, licensor, supplier or any other party involved in creating this Site and/or its contents, to you or any third party for damages, losses, and causes of action exceed the amount paid by you, if any, for accessing this Site or $100, whichever is less. If your monthly periodic anniversary date falls on a date that is not contained in your anniversary month (for example, if your paid membership started on the 31st day of a month), your Payment Card will be charged on the first day of the following month. Please consider this fact before e-mailing any personal or confidential information. Anyone can write a Trustpilot review. Every Topgolf has onsite instructors, offering everything from individual lessons to group classes and junior clinics. Also, I spoke to someone on the phone about reservations and they did not say anything about the $25.00 reservation clause. Join InsideGOLF for only $20 - includes instant $20 Fairway Jockey credit! How does Topgolf reservation fee work? The terms and conditions contained herein are subject to change and can be modified at any time with notice to you. You may not attempt to alter or modify the content posted on the Site. GNN may earn a commission from sales generated by those links. There are also competitive leagues, on Mondays or Tuesdays, with rookie, intermediate and advanced tiers. Managers call- I explained everything to her and she let me talk about the issue. Golf clubs are provided (including clubs for left-handers and junior), but youre not required to use them. We sure do! If you are having any issues with canceling your Topgolf reservations, DoNotPay is here with a solution. First, to play at a Topgolf, you have to become a member of Topgolf. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There are two fees to play at Topgolf. Topgolf International, Inc. (hereinafter referred to at times as Topgolf, Company we or us) welcomes you to www.topgolf.com, www.topgolfusa.com, www.topgolf.co.uk, and mytopgolf.com (collectively hereinafter referred to at times as the Site). Our Site may provide links to websites not operated by Topgolf. Pending Charges. It's a good idea, especially on weekends. We also ensure all reviews are published without moderation. We wasted the entire day of our vacation for one short game and spent almost $300 mostly on food and alcohol that honestly I wish I had spent elsewhere. and reservations. The poor service didn't help!! As we needed to wait an additional 30 mins. He told us he was more important than us because he was an employee and took a chair from us. Reservation fee is separate it does not go towards the cost of the bay. You will not be provided with copies of charge slips evidencing the recurring charges of the applicable periodic membership fee. So for all parties involved, and we do mean parties, please follow our code of . Do Not Go and if you do be prepared to be disappointed and Starving. In addition to the services that we have already mentioned, we also offer a wide range of other products and services that are specifically designed to help make your life easier and more convenient. Need to find a different location? According to our contract that is all they had to provide. the call center; $3 if made in-person. If you are more than 15 minutes late for your reservation, you may lose your reservation as well as not receive a refund. is in addition to the Recreation Fee and is non-refundable. Well, we sat there for another 1.5 hrs before we finally got to play.so over 3 hrs total wait time! To reserve 2 bays for a party is $760 (p.m.), with a minimum food/bev purchase of $400 (Included). This is false and misleading advertising.
